Privacy Policy

Wangler Electric (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection Act (PIPA) (British Columbia), the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, and other relevant privacy legislation.

1. Information We Collect

1.1 Information You Provide Directly

When you request a quote, contact us, or engage our services, we may collect:

Full name and company name (if applicable)
Phone number and email address
Property or service address
Description of the electrical project or service required
Property details relevant to permit applications (where applicable)
Payment information (processed securely; we do not store full payment card details)

1.2 Information Collected Automatically

When you visit our website (wanglerelectric.ca), we may automatically collect:

IP address and browser type
Pages visited and time spent on site
Referring website or search query
Device type and operating system

This information is collected through cookies and similar technologies to help us improve our website experience.

1.3 Reviews and Testimonials

We may display customer reviews and testimonials on our website and marketing materials. Reviews shared publicly through Google or other platforms are governed by the respective platform’s privacy policy. We will seek consent before featuring any testimonial that identifies an individual.

2. How We Use Your Information

We use the information we collect to:

Respond to service inquiries and provide free quotes
Schedule and perform electrical services and installations
Process payments and manage project accounts
Apply for permits and liaise with Technical Safety BC (TSBC) and utility providers where required
Support FortisBC Trade Ally and BC Hydro Power Smart rebate documentation
Communicate project updates, scheduling, and follow-up information
Maintain service and warranty records
Improve our website, services, and client experience
Send promotional communications (with your consent)
Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. Legal Basis for Processing (PIPA – British Columbia)

As a British Columbia-based business, Wangler Electric is governed by PIPA (BC). We collect and process personal information in accordance with PIPA, including:

Your consent (e.g., when you submit a contact form or request a quote)
Performance of a contract (e.g., completing an authorized electrical installation or repair)
Legitimate business interests (e.g., maintaining service records, improving operations)
Compliance with legal obligations (e.g., permit records, safety documentation, tax records)

4. Sharing Your Information

4.1 Service Providers

We work with trusted third-party providers who assist in operating our business, including payment processors, website hosting, scheduling tools, and marketing platforms. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.2 Regulatory and Utility Bodies

For projects requiring permits or utility rebate applications, we may share relevant property and project information with Technical Safety BC (TSBC), FortisBC, BC Hydro, or other applicable authorities. Only the information necessary to fulfill the regulatory or rebate requirement is shared.

4.3 Smart Home Platform Providers

For home automation projects, we may share limited technical information (e.g., device registration details) with platform providers such as Control4, Lutron, or Google Nest to complete system setup and registration. This sharing is limited to what is necessary for installation and warranty activation.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Wangler Electric, our clients, or others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in advance where practicable.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences and improve navigation
Analyze website traffic (via Google Analytics, Facebook Pixel, or similar tools)
Display relevant service and promotional content

You can control cookie settings through your browser. Disabling cookies may affect some website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

Customer and project records: retained for a minimum of 7 years for tax, warranty, and legal compliance purposes
Permit and safety records: retained in accordance with TSBC and applicable regulatory requirements
Marketing communications: until you unsubscribe or request deletion
Website analytics: typically aggregated and anonymized after 26 months

When information is no longer required, it is securely destroyed or anonymized.

7. Data Security

Wangler Electric implements reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction, including:

Secure storage of client records with controlled access
Encrypted electronic communications for sensitive data
Staff awareness of privacy obligations and secure data handling practices

No method of electronic transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us immediately.

8. Your Privacy Rights

Under PIPA (British Columbia) and applicable federal law, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Withdraw consent for marketing communications at any time
Request deletion of your personal information, subject to legal retention requirements
File a complaint with the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details in Section 12.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., FortisBC, BC Hydro, Control4, Google Nest, Gemstone Lights, social media platforms). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies independently.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

11. Accessibility of This Policy (Accessible Canada Act)

In accordance with the Accessible Canada Act (S.C. 2019, c. 10), Wangler Electric is committed to making this Privacy Policy and all related communications accessible to persons with disabilities. Upon request, we will provide:

This Privacy Policy in large print, plain language, or other accessible formats
Assistance completing privacy access or correction requests for individuals requiring accommodation
Alternative means of submitting privacy inquiries for individuals who are unable to use standard written formats

To request an accessible format or accommodation, please contact us using the details in Section 12.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on our website at wanglerelectric.ca with a revised effective date. We encourage you to review this policy periodically.

13. Contact – Privacy Inquiries

For privacy inquiries, access or correction requests, or accessibility accommodations, please contact:

Wangler Electric – Privacy Inquiries

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia: oipc.bc.ca | 1-800-663-7051